34%

Improve Customer Satisfaction (CSAT) by 34%

9.3X

Improve Agent Utilization Rate by 9.3X

20%

Improve Net Promoter Score (NPS) by 20%

Engage to help

Don’t just engage, interact to help and accept requests from your members’ most common inquiries on the channel of their choosing.

Opening an account

Apply for credit card

Check balance & money transfer

Block a card

Apply for mortgage

Pay an installment

Engage Where your Members Are

54% of members prefer to engage over social media for their inquiries. Are you still stuck on the phone and emails for support? CX Infinity enables additional channels for members to improve their conversations with your contact center.

Everything You Need to Enhance Member Experience

89% of members are retained by brands that have a strong omnichannel experience. Engage and be more responsive across channels with CX Infinity, the Credit Union member engagement platform.

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  • Digital Omnichannel Engagement

    Connect with members on their preferred channels, from voice to social all through this one platform.

  • 360 Member information

    Unified view of member’s contact and account details for personalized interaction

  • Screen pop Symitar, FISERV

    Focused conversation across platforms with seamless integration

  • Smart Routing Engine

    Automatically transfers conversations to the most relevant agent/department for faster resolution.

  • Real-time & Historical Reporting

    Optimize call center performance with historical and real-time data analysis

  • Case management & knowledge base

    Built-in case management tool and knowledge base for an end to end and faster inquiry resolution

  • On-premise / cloud secure installation

    Take complete charge of your data with complete on-premise and secure cloud installations

  • Smart Supervisor & Agent Workspace

    Equip agents and supervisors with a powerful and unified workspace

  • Smart Bots to automate services*

    Have agents focus on resolving complex member issues and let the bots take over level 1 queries

Integrations for the Right Information at Right Time

Want to Learn More About CX Infinity for Credit Unions

CX Infinity Marketing Flyer

Marketing Material

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CX Infinity Business Presentation

Marketing Material

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