34%

Improve Customer Satisfaction (CSAT) by 34%

2.4X

Increase in cross-sell and up-sell revenue by 2.4X

20%

Improve Net Promoter Score (NPS) by 20%

Add The Power of Digital Channels To Your Cisco Contact Center

Expand your Cisco contact center audience to all channels to offer the highest level of customer engagement from one unified interface.

Turnkey Solution for Cisco Contact Centers

One system, one screen, equips one agent to accept communications from all channels and phone systems without toggling applications.

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  • Digital Omnichannel Engagement

    Have a flawless conversation every time by engaging over the right platform at the right time

  • Blended tool within Finesse desktop

    CX Infinity interface is embedded within Cisco Finesse enabling agents to focus on the conversation instead of workflow

  • Auto Sync Agents from Cisco

    Sync agent’s profile and state from Cisco to easily handle your big teams.

  • One Agent Workspace for all channels

    Agent can handle every communication channel along with calls all from a single interface

  • Intelligent routing engine

    Automatically transfers conversations to the most relevant agent/department for faster resolution.

  • Real-time & Historical Reporting

    Make informed decisions to drive customer experience with historical and real-time reporting.

  • Case Management Tool

    Raise, resolve or transfer cases with a few clicks without losing conversational context.

  • Knowledge Base

    Improve self-service and equip agents to create happy customers in fewer interactions.

  • Smart Supervisor & Agent Workspace

    Dedicated workspace for agents and supervisors ensuring high productivity at all times

  • Smart Bots to automate services*

    Balance automation and human touch by aligning bots to handle level 1 queries.

  • 360° Customer information

    Unified view of customer details and interaction history for a personalized experience.

GoLive in No Time

Ease complex installations and go live in few days not weeks.

Fast Implementation

Quick and easy implementation

Complete Solution

End to end solution with built-in productive tools

Single box solution

Speedy installation with one server and one system

Integrate for Right Information at Right Time

Want to Learn More About CXInfinity for Cisco Contact Centers

CX Infinity Marketing Flyer

Marketing Material

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CX Infinity Business Presentation

Marketing Material

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