Facebook Integration with Cisco Finesse Contact Center

Why Facebook?

highest visited website

users of Facebook

businesses advertise actively on Facebook

facebook cisco integration

Low cost strategy

While running ads over Facebook engage instantly with the customer using messenger. Never let a customer leave the platform without connecting with the brand.

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facebook cisco integration

In-person communication

Offer a tailored solutions to customers with personalized chats instead of pitching one answer to all. One-size-fits-all does not exist anymore.

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facebook cisco integration

Connect closely

Know your customers better and create stronger bonds with all details of customers seamless fetched from the integration with 3rd party application.

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facebook cisco integration

Quality messaging

Share rich-media messages over messenger and resolve queries with access to Knowledge Base and Case Management. Jerk free communication all time or all customers.

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facebook cisco integration

Seamless Cisco Integration

  • Unified interface – Handle conversation over Facebook messenger, another channel or voice.
  • Embedded within Finesse – No training required. Quick on-boarding for agents to focus on conversation
  • Go live in no time- Single box setup for quick installation. One system, one server for all channels
  • Seamless integration – Integrate with 3rd party application to avoid screen switches or losing conversation context

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Features of CXI

Omnichannel Engagement

360° interaction history

Unified Agent workspace

Built-in Case Management

Built-in Knowledge Base

Seamless 3rd party integration

Enterprise-class reporting

Supervisor assist

Smart BOT*

Benefits

Higher leads

Instant real-time engagement

Personalized experience

One to one conversations

Improved CSAT

Integration to improve query resolution

Loyal customers

Secured transactions every time